The APS Ombuds Program

The APS members-only Ombuds Program offers confidential, impartial, informal, and independent conflict resolution services and problem-solving support for harassment or discrimination matters during APS and Non-APS Activities.

Contact the APS ombuds

All APS members are required to provide their APS account number before requesting an appointment with the APS ombuds. You can find your account number by logging into your APS account. If you do not have an APS account, you may create one.

APS members may contact Elisa Enriquez via email or by phone at (505) 690-1138.

A message from the APS ombuds

The most important principles from the work of an ombuds:

1. Confidentiality – The purpose of the Ombuds is to create a safe space for members to share their concerns, examine issues, and identify and consider potential options. We hold all communications confidential, which means that we won’t share the name of anyone who speaks with us or share what we discuss in an identifying way unless you give us explicit permission to do so. The only exception to this confidentiality is if we believe there is an imminent risk of serious harm or child or elder abuse, in which case, we will notify an appropriate individual or authority.
2. Independence – The ombuds is independent and outside of the organization's administrative structure. As ombuds, I meet with APS leadership; however, because confidentiality is so important, the only “reporting” that I do will be in the form of general feedback to identify areas of concern and issues that APS might address to better serve its members. Reporting will not include any identifying information about individuals that have met with me.
3. Neutrality/Impartiality - The ombuds is an impartial third-party whose role is to offer objective assessments of any concerns raised and provide information about what resources and solutions might be available. I have no authority to take action or advocate on anyone’s behalf.
4. Informality – An ombuds is an informal resource for members, and as such, I don’t make decisions on behalf of the organization. I cannot override any decisions already made by APS, and I cannot formally advise any individual or group within the organization. I don’t maintain any permanent records of confidential communication and don’t participate in any formal adjudicative or administrative process regarding concerns brought to my attention. My role is to listen, offer perspective, discuss options, and provide information.

I look forward to working with you.